Please reach us at deciduousmadedice@gmail.com if you cannot find an answer to your question.
We offer free standard shipping on orders of 5 or more dice within the United States. All packages will be shipped standard USPS Ground Advantage Retail. Expedited shipping can be selected, this will not be eligible for free shipping.
Shipments over $100 may have an additional fee to cover shipment insurance.
All shipments should get a tracking number.
Due to US Customs, US Department of Agriculture, and IUCN/CITES regulations- I do not ship internationally under any circumstances.
If you believe you need to return the dice within 7 days of delivery, send us an email and we can help.
Valid returns will be for pieces you believe to be defective on arrival.
Returns will only be valid if the dice has not developed defects or damage by improper usage or storage or if it has been altered in any way.
Returns and refunds will not be accepted after 7 days of the package being delivered.
The customer is responsible for return shipping cost.
Refunds will only be issued upon the piece being returned and received by Deciduous Made Dice.
Refunds may take [on average] 1-2 weeks to process.
Returns on commissions will not be accepted.
All dice are packed in burlap bags and then in 4x4x4" cardboard boxes. All extra space is filled with biodegradable packing peanuts.
Shipping cost is calculated by weight vs parcel dimensions- generally around $6-10 USD. Most packages will be shipped via USPS. Expedited shipping can be requested at the time of ordering, the customer assumes the cost for expedited shipping.
Orders to Alaska, Hawai'i, and U.S. non contiguous territories (Puerto Rico, Guam, American Samoa, U.S. Virgin Islands, Northern Mariana Islands) are excluded from free shipping due to cost.
If an item is damaged during shipment, let USPS and us know as soon as possible.
Orders will be packed and shipped as quickly as possible once placed and confirmed. USPS delivery can take upwards of 7-14 days once shipped, and rarely more- especially during the holidays. Due to my home being in South Carolina and my work being in Alaska, there are blocks throughout the year where I may not be able to process orders for a few weeks. If you put in an order while I am across the country, I will do my best to promptly reply that there will be a delay until I get back to my workshop (sometimes upwards of ~6 weeks).
I will share tracking numbers with you once your package is shipped, this will both confirm delivery and in the case of delays allow both parties to inquire to the status as necessary.
Not open at this time- but in the future: commissions will be case by case basis, send us an email and we can discuss. Details can be found in the Commissions page.
Yes, we are always trying to expand our selection. If there is a wood you are interested in, send us an email and we can discuss cost and availability.
If you have a specific piece that you own and want dice made out of, I can't guarantee it can be done but we can discuss and figure it out.
Not at this time, other polyhedrals cannot easily be cut by hand (most wood dicemakers who make them use CNC machines).
Other polyhedrals also do not accurately show off many types of woods, with the faces being cross cut and angle cut end grain due to the different angles.
D6's show both end grain and long grain which, in our opinion, is the best way to appreciate each unique piece.
I apologize for any delayed responses. Due to the nature of my work which could be miles out to sea or in the middle of the Alaskan bush, it's not infrequent that I have zero cell reception. Under normal circumstances that should be no more than 24-48 hours. I ask for your patience as sometimes it's out of my control and I will get back to you as soon as I can.